Helping you back to independent living through quality care support services and rehabilitation.
ELM PARK LODGE
Elm Park Lodge is located in Finchley, in the London borough of Barnet.
We are several minutes walk from Finchley Central Tube Station. From the station take Nether Street (opposite) until you reach a mini roundabout. Take the third exit and continue along Nether Street. Elm Park Road will be the first left turn and we are situated 50 yards on your right along Elm Park Road. There is off-street parking outside our premises.
Finchley Central is well connected by public transport with Finchley Central Tube Station and bus routes 82, 125, 143, 326, 382 and 460 serving the local area.
HOW TO FIND US
In the event that you have a work related complaint, please do not hesitate to bring it to the manager’s attention at the earliest possible opportunity.
We will do everything in our power to resolve the matter quickly and without prejudice. All complaints will be acknowledged within three working days and in the acknowledgment letter the investigating individual will be named. The complainant will be kept informed of the progress of the investigation, with the intention of completion within a 28day period.
A complaint must be made no later than 12 months after:
The date the event occurred.
The time limit will not apply if Elm Park Lodge is satisfied that the complainant can give a good reason for not making the complaint within that time limit.
Despite the delay it is still possible to investigate the complaint effectively and fairly.
The complaint can be made in person, by telephone, in writing or email.
Address : Elm Park Lodge, 4 Elm Park Road, Finchley London N3 1EB.
Telephone : 020 83492388
Email : elmparklodge84@gmail.com
If you chose to contact us via telephone or in person a written account will be made for the records a copy of which will be available to the complainant within three working days.
The Identified Person to deal with all Complaints is the manager, who will investigate each complaint on its own merit. In the unlikely event that the matter remains unresolved the complaint will be passed onto the provider, Mr Max Lim.
If at this stage you do not feel satisfied with the outcome, the matter can be referred to the Local Government Omni busman (LGO). The LGO provides free, independent services. Alternatively, the social care governing body under the ‘complaints right’ to alert CQC.
LGO Advice Team
Telephone 0300 061 0614
CQC
Commission for Social Care Inspectorate
City Gate
Gallowgate
Newcastle Upon Tyne
NE1 4PA
Telephone : 03000 616161
Fax : 03000 616171
ANONYMOUS COMPLAINTS
Anonymous complaints will be responded to and dealt with in the same manner (wherever reasonably practical) as any other type of complaint. If you require any further assistance with this, please see the notice board for guidance on local advocacy services.
Complaints from representatives will only be accepted under certain conditions. Where the service user cannot complain unaided and cannot give consent because they lack capacity within the meaning of the Mental Capacity Act 2005. And the representative is acting in the service user’s best interest. Ie if the matter complained about, if true, would be detrimental to the service user.
This Procedure can be made available on request in other languages and in other formats such as cassette and Braille.
COMPLAINTS PROCEDURE
COPYRIGHT ELM PARK LODGE
ELM PARK LODGE
4 Elm Park Road
Finchley
London
N3 1EB
Quick Links
Contact Information
Reception & Enquiries
0208 349 2388
Regulated by the Care Quality Commission which is responsible for the registration and inspection of social care services in England.
Our Address
Website